Verified service quality — new certificate from DTV

What is behind “ServiceQualität Deutschland”?

When we travel, we want to feel that we are in good hands. We would like a friendly welcome, smooth processes and a reliable team at our side. This is exactly where the nationwide quality program “ServiceQualität Deutschland” comes in. It supports small and medium-sized companies, particularly in the tourism and hotel sectors, in optimising their service quality sustainably and continuously. The aim is to improve internal processes, systematically further develop the service and keep it at a high level over the long term.

With the new certification, the German Tourism Association (DTV) confirms that Menschels Vitalresort is continuously developing, implementing and annually reviewing measures to improve quality — a process that is firmly anchored in the company.

Why did we join the quality initiative?

For us, service means much more than just courtesy or efficiency. It is an attitude characterized by respect, attention and the desire to give our guests a sense of reliability and belonging. By participating in “ServiceQualität Deutschland”, we have chosen a framework that structures exactly this approach of seamless guest service.

• We review our processes from reservation to check-out.
• We evaluate all questionnaires, systematically incorporate feedback and create clear responsibilities.
• We work with an action plan, the implementation of which we document and which is further developed annually.
• We invest in employee training and continuing education measures so that every team member actively contributes to the quality standard.

It's not about being “good enough” once, but about getting a bit better every day.

What does the award mean for our guests?

Our guests should feel that there is a team working here that really thinks about every step of the way. With the Q seal, they benefit from:

• Reliable structures, for example when checking in, in room comfort, during courses and treatments, or in the restaurant.
• Clearly defined quality standards, which are regularly reviewed.
• A trained, dedicated team, which acts and thinks for customer satisfaction rather than just executes.
• Real transparency, because the Q seal is a visible sign of certified service work.

The certificate is therefore not only a recognition, but also a promise. Our aspiration does not stop at what we have achieved, but we strive to achieve ever better results for our guests.

What does the quality process look like?

In order to receive an award, companies must go through several steps.

Our team has

• analyses and documents internal service processes,
• identified areas of optimization,
• Measures defined — from minor process adjustments to structural improvements
• and is also committed to reviewing and developing these measures on an annual basis.

The Menschels Vitalresort thus meets all requirements of the program and has until November 2028 officially certified as a Q-company.

We would like to thank our team — and you!

The certificate states: “ServiceQualität Deutschland stands for enthusiastic customers, satisfied employees and convinced business partners. ”‍

Our philosophy has always been based on a holistic view of people. This approach applies to all areas: from initial contact and interview in the doctor's practice to services to the last treatment and approval.

The award confirms what our team stands for every day: attention, reliability and an honest effort to make every guest trip particularly easy. This would not have been possible without the passion of our employees. And without our guests, we wouldn't have the daily motivation to become even better.

We are very much looking forward to continuing the chosen path — with structure, heart and the joy of being a host.

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